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Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Credit

    This document was created using an SEQ Legal template.

  2. What information do we collect?

    We may collect, store and use the following kinds of personal information:

    1. information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
    2. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
    3. information that you provide to us for the purpose of registering with us including personal information; name, billing/delivery addresses & email address
    4. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
    5. any other information that you choose to send to us.
  3. Cookies

    We automatically collect information using cookies. If you set your browser not to accept/reject cookies it may affect certain features or services on our website

    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

    We may use both session cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

    We will use the session cookies to help us improve our sites and your experience and to keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.

  4. Using your personal information

    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    1. administer the website
    2. improve your browsing experience by personalising the website
    3. enable your use of the services available on the website
    4. send you goods purchased via the website, and supply to you services purchased via the website
    5. send invoices to you, and collect payments from you
    6. send you general (non-marketing) commercial communications
    7. send you email notifications which you have specifically requested
    8. send you our newsletter and marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications)
    9. provide third parties with statistical information about our users – but this information will not be used to identify any individual user
    10. deal with enquiries and complaints made by or about you relating to the website and to provide customer service
    11. keep the website secure and prevent fraud
    12. verify compliance with the terms and conditions governing the use of the website

    Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

    We will not provide your personal information to any third parties for the purpose of direct marketing

    All our website financial transactions are handled through our payment services provider, Sage Pay and Paypal. You can review the Sage Pay or PayPal privacy policies. We will share information with Sage Pay/Paypal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  5. Disclosures

    We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

    We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

    In addition, we may disclose your personal information:

    1. to the extent that we are required to do so by law;
    2. in connection with any ongoing or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
    5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

    Except as provided in this privacy policy, we will not provide your information to third parties.

  6. International data transfers

    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

  7. Security of your personal information

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

    TruckParts4U takes reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorised access, disclosure, alteration and destruction. All electronic transactions entered into via the website will be protected by encryption technology.

    You are responsible for keeping your password [and other login details] confidential. We will not ask you for your password (except when you log in to the website).

  8. Policy amendments

    We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

    We may also notify you of changes to our privacy policy by email.

  9. Your rights

    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: We may withhold such personal information to the extent permitted by law.

    You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  10. Contact

    If you have any questions about this privacy policy or our treatment of your personal information, please contact us using our contact form.

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